Senior Development Analyst

Company: HAWAIIAN ELECTRIC CO.
Location: Honolulu
Posted on: April 1, 2025

Job Description:

Company: hawaiianelWe recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.Posting End Date: at 11:59PM HSTBRIEF POSTING DESCRIPTION:The PEG OPERATIONS APPLICATION SRVS Department of the SOFTWARE APPLICATION SVCSD Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)JOB FUNCTION:Leads and/or performs detailed analysis and designs in ServiceNow, including processes, programs, files/databases, and on-line tools and reports, to meet company and/or customer requirements within budget and time constraints. Maintains a superior knowledge or skill in one or more advanced information technology disciplines. Manages or coordinates medium to large-sized projects.ESSENTIAL FUNCTIONS:

• Collaborate with IT Business Solutions Consultants, ITS teams, customer personnel, vendors, and/or consultants to analyze work processes and data requirements and propose solutions; performs detailed analysis, estimation and design of medium to high complexity information systems, including new system development, modification or integration of existing systems and data structures. Proposes process improvements. Participates, as needed, in departmental task forces and cost/benefit reviews.
• Programs/adapts, tests, documents, and implements information systems and/or applications to meet customer needs (new or modifications). Coordinates and/or handles second-level technical support for Help Line, as/if needed.
• Leads teams to coordinate the work of Development Analysts and Development Specialists on medium to large-sized projects. Provides research, programming, documentation, testing, and training support for the development and implementation of information systems. Sets direction for, leads research, design and implementation of, and mentors staff on documentation management systems, data marts and warehouses, and analytical and executive information systems.
• Assists team in assessing customer needs; serve as lead contact for systems support; communicates project status and issues to team lead, Project Manager, customer and/or Director.
• Monitors and assesses new technologies, products and techniques, recommends pilots, prototypes and adoption. Proposes innovative solutions. Trains/assists Development Analysts and Development Specialists on advanced uses of tools and techniques used to analyze, develop, test, and document information systems. Trains customers to make the best use of information systems.
• Provides feedback regarding performance evaluations for Development Analysts and Development Specialists; recommends project staffing; assists with project budgets and forecast development; and performs other staff functions as needed.
• Work solely or in concert with others to author requisite documentation to meet a variety of company needs, be it text for rate case or project filings, responses to information requests from interveners, cost benefit analyses, department/team strategies, etc.
• Remain on-call/available for both scheduled and unscheduled work. Said work is occasionally required outside normal business hours and on weekends.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.BASIC QUALIFICATIONS:Knowledge Requirements
• Extensive knowledge of the principles of information, data and office technology management normally acquired through college level courses or equivalent experience.
• Working knowledge of utility business, business and/or engineering principles & practices.
• Extensive or advanced knowledge of one or more technical disciplines ranging from Unix, client-server/multi-tier, and/or workstation/PC/Internet technologies and systems development.
• Excellent understanding of application interfacing concepts, basic reporting and database development and support.
• Ability to document and execute an integrated test plan and a user acceptance test plan.
• Ability to translate business requirements into technical design and maintain comprehensive technical documentation.
• Ability to comply with, and contribute to, system configuration standards and guidelines.
• Ability to identify system constraints or gaps in business requirements and effectively communicate issues/risks to the project manager in a timely manner.
• Ability to maintain status of tasks, defects, issues, and support requests on a daily basis in an appropriate tool.Skills Requirements
• Advanced knowledge of ServiceNow development and administration principles.
• Strong awareness of overall system needs such as performance management, configuration management, capacity management, availability management, etc.
• Able to employ project/program life-cycle techniques (e.g., SDLC) in managing programming and/or analysis projects for both custom and vendor-supplied software.
• Ability to design/develop/manage/administer complex databases within scope of projects.
• Demonstrated workforce excellence skills related to collaboration, mentoring, learning, sharing, problem solving and delivering results; superior in-depth analytical, conceptual and technical skills to handle various complex projects and programs; ability to independently plan, direct and perform work for self and others.Experience Requirements
• Extensive (7 or more years) programming/support experience in a computing environment (e.g., Unix, client-server/multi-tier, CADDS and/or AM/FM, PC/Internet/e-Business) with at least 3 years of experience with ServiceNow.
• Extensive (7 or more years) analytical experience in simple to complex systems.
• Demonstrated ability to mentor and guide development analysts and specialists in their work.Role: ProfessionalNumber of Vacancies: 1Hiring Range: The hiring range for the Senior Development Analyst - ServiceNow [Req ID 9460] position is $97,900.00 to $125,000.00. The person selected will be placed according to his/her skills and qualifications.About Hawaiian Electric CompaniesHawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at .Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.Applicant CertificationBy submitting an application for the position, candidates: 1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law; 2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company; 3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company; 4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and 5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.EEO StatementHawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.Affiliate DisclaimerHawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light ("Company") are Hawaii Public Utilities Commission ("PUC") regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC's Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.Affiliate is defined as "any person or entity that possesses an 'affiliate interest' in a utility as defined by section 269-19.5, Hawaii Revised Statutes ("HRS"), including a utility's parent holding company, except as otherwise provided by HRS section 269-19.5(h)." Affiliate-Related Entity is defined as "a third party that provides electricity-related services in a regulated utility's service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge." For a current list of all Affiliates and Affiliate-Related Entities, please see: . This list may be amended, updated or revised from time to time without notice.
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Keywords: HAWAIIAN ELECTRIC CO., Honolulu , Senior Development Analyst, Professions , Honolulu, Hawaii