Service Request Management (SRM) Support Level II

Company: Bishop & Company
Location: Honolulu
Posted on: February 16, 2025

Job Description:

Job Description

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.



Bishop & Company is recruiting for a Service Request Management Support opportunity with our government contracting client at Camp Smith. This is a 100% on-site position.

Key Responsibilities:
Perform highly complex deskside services, including IMAC, build, configuration, and software support.
Provide customer assistance with problem source identification and resolution at the customer's desktop or laptop.
Serve as the technical focal point for the site or shift, consulting with support groups such as LAN, Admin, Networking, etc.
Collaborate with various support groups to ensure seamless service delivery.


Requirements:
CompTIA Security+
Strong technical skills and experience in deskside services.
Bachelor's degree and 6 years of military/DoD and/or IT experience
Ability to work independently and as part of a team.
Excellent problem-solving and communication skills.

Security Clearance
This position is subject to a national security background investigation.

Pay: $35-$38/hr
If you meet the above requirements and are looking for a challenging and rewarding opportunity, we encourage you to apply for this position.

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/

Equal Opportunity Employer - Disability and Veteran

Keywords: Bishop & Company, Honolulu , Service Request Management (SRM) Support Level II, Executive , Honolulu, Hawaii